The business system landscape in today’s modern scenario is fast-paced and business-critical. The pressure to deliver more and more is constantly increasing and business applications play a vital role to drive, run and manage organizations and it occupies an important part of every business. A substantial loss occurs to enterprises due to any critical failure or extended breakdown. Whether you are an SME, startup, or a global player, Application Support and Maintenance Services are required for comprehensive optimized application performance. Ideally, it constitutes an essential part of any application development package.
Information Technology is driving the enterprise world. With the advent of new technological improvements, there also come certain key challenges in managing software applications. Namely,
- Managerial shortcomings and Technical Glitches
- How to solve the issues and address them?
- Maintenance and Support of complex and new software applications
These extra requirements are very critical, and ultimately incur massive pressure on the organization’s software support and maintenance.
Why the need for Application Support Services?
Post the development process, Application Support & Maintenance are very much required for constant modification, updates, and re-assessment. In this way, any glitches can be identified and corrected, which improves the application’s performance. It is just not about only fixing bugs or defects.
Application Maintenance Services and its models
Some of the Application Maintenance practices and models,
- On-Premises or Onsite Model:
Allocating resources to manage IT Infrastructure that businesses use on-premises, and this model works well if there is no SLA (Service level agreement) with the provider. - SaaS Model or On Cloud Model:
Allocating resources to manage IT Infrastructure that businesses use externally, with the assistance of third-party providers. - MSP Solution or Managed Model:
Allocating resources to manage IT Infrastructure by third-party professionals or providers who are experts in handling services in the cloud. The main objective of this model is to focus on core business tasks, and performance. This ultimately adds value and makes them stay ahead in the business.
According to a Deloitte study, 60% of the current outsourcing prefer to deploy Application Support and Maintenance.
Application Management
Application Support and Management Services should be designed to meet the business requirements so that the client’s software application is more reliable, secure, available, relevant, and scalable. Kryptos has delivered a wide range of application support and management services for more than a decade for various domain-specific industries with varied levels of complexity.
1. Maintenance Support
- Incident Management
- Application Upgrade
- Transition Support
- Environment Support
- Performance Tuning
2. Transformation
- UI Enhancement
- Application Migration
- Reverse Engineering
3. Consulting
- Roadmap & Definitions
- System Analysis
- Process Consulting & Interoperability
4. Enhancement
- Architecture & Design
- Study Impact Assessment
- Improvements Build
- Verification & Validation
- Deployment & Integration
Key Application Support Services Offerings to suit this competitive business arena
1. Application Support and Maintenance Services
- Continuous Application Optimization and Monitoring
- Configuration and Build Management
- Reduce Maintenance costs by choosing the apt model which improves productivity and maximizes service levels
- Preventive Maintenance and Proactive Monitoring
- Support to all levels. Namely, Application Administration, Help Desk, Escalations, troubleshooting complex issues, Software Installations and Configurations, Root cause analysis, and managing customization/code
2. Application Development
- Development of new application features
- Desktop and Mobile Applications
- Custom Development of Application. Handling internal and client-facing web applications
- Technologies - .NET, Java, PHP, Python, Angular, C++, JavaScript, Node.js, React Native
3. Application Modernization
- Modernization of Legacy Systems
- Standardization and Automation
- Reduce TCO, Improve Business Alignment, and Enhance Application Flexibility
- Data Migration
- Application Containerization, Re-Architecting, and Application Integrations
4. Application Performance Management
- Health Checks – to identify any slowdowns, issues, or dependencies
- App performance testing – stability, load, stress testing, scalability, and others
- Security Management
- Database Space Management
Benefits and Importance of Application Maintenance Services
For every project, ongoing maintenance of the application is very important. Apart from maintaining, evolving, improving, and enhancing, outsourcing software application services reaps numerous benefits. Some of the key highlights are as follows,
- Better Flexibility
An Experienced Service Provider would leverage wide capabilities, flexible models, and approaches, tailored to meet your business requirements. - Improved Efficiency
Kryptos follows a systematic and consistent execution approach that improves your clients’ business applications, which are focused on operational practices and system progress. - High Scalability
By providing a proper SLA and progressive agreement matrix, scalable seamless solutions can be configured. - Proactive Monitoring
Kryptos helps clients by providing a 360-degree view of their applications, networks, and security support, which are very critical for businesses, as it helps to avoid any unforeseen process disruptions and identify fragility.
Kryptos Application Support and Maintenance Services assists businesses of all sizes and produces maximum business value through constant innovation and operational excellence. We adopt an all-inclusive and advanced approach to proactive maintenance, production support, enhancements, bug-fixing, training, and user support. These Application Maintenance Services are carried out by our skilled professionals, which enables the organization to stabilize applications, application improvement, and optimize the services provided. It includes modification or expansion of application functionality, supplementary features, and debugging.
With rich experience in application development and maintenance, our qualified specialists provide consistent and high service quality and predictable results. Transform and get maximum results by implementing Application Support and Maintenance Services, which aligns IT to your business environment to achieve results beyond quality and cost.