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Unified Communication Management

Unified Communication Management

Effective communications management implies continuous connectivity within the enterprise as well as with customers, partners and suppliers. Our Unified Managed Communication Services are designed to improve end-user productivity and better utilize voice-based resources. We employ best practices and methodologies to design and manage each organizations multi-vendor, multi-technology voice networks. Our services help standardize processes while our 24/7 management of communication services help ensure maximum uptime for critical voice and business applications, thereby reducing network outages and lowering MTTR significantly.

Our Technology Skills and Services Delivered

Technology Skills

  • Exchange
  • Zimbra
  • Skype for Business(Lync)
  • SharePoint and O365

Services Delivered

  • User authentication and access list
  • Setting up exchange mail boxes / Skype for Business(Lync) accounts
  • Space allocation
  • Backup
  • Collaboration with Skype for Business(Lync) and SharePoint
  • Active directory services and management
  • Integration of Skype for Business (Lync) with telephony
  • Feature enablement
  • Spam management
  • Application performance monitoring

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