Majority of us are unawareas to what our major contributors are to home utility consumption costs. Like many, if you ask me today what my tariffs and my consumption rates are for my utilities (Electricity, Gas, Water etc.)I wouldn’t be able to give you an intelligent answer. I feel the burn when I have to pay these bills and that’s when I get interested in finding out more about what I am paying for. Is it that my appliances are drawing more than they should, are they healthy, do I need to service them, are my kids using more than they should, and are my provider’s charges higher and many more questions that remained unanswered. This is mostly because they are simply too hard to monitor, document and analyse for me to make an informed decision. It’s easier to just to impose a curfew for the family on their usage without understanding the actual problem itself, leading to a lower quality of life.
When you think about it from an organisations perspective within the context of IT Infrastructure, you’ll find similar pattern where most organisations are unaware how their infrastructure is performing, what are the common points of failure, reasons for those failures, etc. Add Cloud or a Hybrid strategy to the mix and your problems are just multiplied. Even those who boast as being born in the Cloud aren’t exempt from bad decision making, because they don’t have a clue on how they are utilizing their cloud infrastructure and what’s causing their costs to spiral-up. Like any other utility company your cloud providers don’t offer you much assistance in that situation as their revenue most times depends on your ignorance. As cloud providers (both public and private) become more aggressive with their targets on recruiting your organisation into their fraternity, how can you still remain in control of the entire situation to deliver that promise of excellent quality of service to your customers?
The answer is running a proactive monitoring service or working with someone who can monitor your infrastructure to foresee issues to be able to provide a consistent and efficient service to your customers. Having a monitoring service to make an informed decision can have a great impact on the future of your IT environment.
What can be monitoring practice or a service do to help?
- Provide an understanding and help with decisions when data is made available on the infrastructures performance.
- With prevention of disasters through early detection and preventative planning measures.
- With information to fine tune the infrastructure to improve performance with productivity.
- Inventory your technology assets (hardware and software) for planning and budgeting for upgrades.
- Prevent or reduce losses from unscheduled downtimes that can have a business impact.