Experience on Incident and Task management tool like remedy, EM7 etc.
Excellent oral and written communication skill.
Experience in handling customer and severity cases.
Multiple messaging systems hands on experience on MS exchange 2003/2007/2010/2016 versions.
Strong understanding and experience with MS Exchange 2003/2007/2010 in an enterprise environment including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, message flow and security.
Day to day administration, support, maintenance and monitoring of the MS Exchange
2003/2007/2010 infrastructure. Day to day troubleshooting of Outlook issues; Administration of mailboxes and Users accounts
Public Folder creation, replication and rights assignments. Message tracking and troubleshooting to resolve mail delivery issues
Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA
Patch and configuration management of MS Exchange. Good active directory knowledge to resolve exchange related issues.
Experience supporting Enterprise Anti-SPAM products. Administration and configuration of Enterprise Vault Servers.
Ability to produce RCA for major and critical cases.
Experience on Configuring and Administration of High Availability environment for Exchange Services (DAG)
Provide administration and engineering support for all messaging related projects such implementing new system or process. Clear understanding of disaster recovery processes and of mail gateway configuration and concepts.
Should have knowledge about front end/back end, OWA, RPC/HTTP and active sync configuration.
Configuration of exchange policies and Email routing. Strong knowledge on Designing and Planning of Exchange Services infrastructure
Experience on Migration Tools like Quest Migration or any other third party tool for Inter and Intra Exchange Organization for Exchange 2003/2007/2010/2016. Should have knowledge about capacity planning in distributed environment. Strong understanding and experience with MS exchange 2003/2007 and 2010 including backup and restore procedures.
Experience in supporting exchange server health check and should be in position to recommend the best practices.
Experience in handling communication servers like OCS and Lync servers. Strong Active Directory knowledge to resolve exchange related issues. Good knowledge of archiving servers like Enterprise Vault.
MCSA/MCSE/MCTIP and ITIL Preferred.
Hands on experience in migrating from On-Premises to O365.
Hands on experience in migrating public folder & Mail box.